Help & Support
How do I get started?
After signing up or signing in as a guest, tap "Add site" on the "Sites" page, choose the platform site you run and an exit region for it, then tap "Connect".
What is the difference between "Site mode" and "Global mode"?
Site mode is the default: only the sites you choose and the advertising, payment, email and similar services sellers commonly use go through the selected exit region; all other network access stays unchanged. With "Global mode" on, all network traffic goes through the selected exit region.
Why keep a fixed exit region?
E-commerce platforms usually pay attention to where sellers sign in. Changing exit regions often may trigger platform security checks, so BoTrail reminds you before you change exit regions.
What if I can't connect after buying?
After a successful purchase, it takes about 1 minute for your access to be set up. If you still cannot get through, disconnect and connect again.
My membership is gone after changing phones or reinstalling the App?
Sign in with your original email address, or recover purchased membership time under "Me → Restore purchases".
How do I delete my account?
Go to "Me → Delete account" in the App. After deletion, your account data is deleted and cannot be recovered.
Contact us
Email: support@bo-trail.com. We reply within 1–3 working days. Please include your sign-up email, device model and the problem you ran into.