Privacy Policy
Effective date: 8 November 2026
舶途 BoTrail ("BoTrail", "we" or "us") cares about your privacy. This policy explains what information we collect when you use the BoTrail App and related services, how we use it, how long we keep it, and the rights you have.
1. Information we collect
| Information | Purpose | Retention |
|---|---|---|
| Email address | Sign-up, sign-in, password recovery and sending verification codes | While the account exists; deleted immediately when the account is deleted |
| Password | Sign-in verification. Only an irreversibly encrypted digest of the password is stored; we cannot see your password | While the account exists; deleted immediately when the account is deleted |
| Device identifier (a random number generated by the App itself), device name, system platform, App version | Managing signed-in devices and limiting the number of devices online at the same time | Deleted when you sign out on that device or delete the account |
| Sites you add and the exit region you choose for each | Generating your connection configuration | While the account exists; deleted immediately when the account is deleted |
| Records of sign-in and of requesting a connection configuration (time, device identifier, device name, platform, App version; and, when a configuration is requested, the mode, exit region and site) | Checking in the admin console whether a sign-in or a configuration request happened | Kept for 30 days; deleted immediately when the account is deleted |
| App Store purchase records (transaction ID, product, purchase time) | Granting and restoring membership time and handling refunds | After account deletion, unlinked from your account; only the transaction itself is kept for financial reconciliation |
| IP address | Security protection such as API rate limiting and preventing malicious sign-in attempts | Kept temporarily only as long as security protection requires, and not linked to the account long-term |
2. Information we do not collect
- The websites you visit, content and traffic data while connected. BoTrail's node servers have access logging turned off and do not record your browsing history.
- Contacts, location, photos, advertising identifiers and other information unrelated to the service.
- The App contains no third-party advertising or third-party analytics SDKs.
3. About the VPN connection
BoTrail uses the system VPN feature to send traffic for the sites you choose (and the advertising, payment and similar services sellers commonly use) through the exit region you select. By default, other network access does not go through BoTrail; only when you turn on "Global mode" does all network traffic go through the selected exit region. Before the first connection, the App asks for your permission to add a VPN configuration, which you can delete in system settings at any time.
4. Information sharing
We do not sell your personal information. We process or disclose it only in the following cases:
- When you buy a membership, Apple processes the payment and we receive only the transaction information Apple returns;
- The email delivery service used to send verification codes receives only your email address and the email content;
- When required by laws and regulations, or when necessary to protect users and the security of the service.
5. Information security
All APIs use HTTPS encrypted transport; passwords are stored irreversibly; sign-in credentials are stored on the server only as digests; the admin console has access restrictions, two-step verification and operation logs.
6. Your rights
- View and edit: On the "Me" page of the App you can view your account, membership and signed-in devices, and remove devices you no longer use.
- Delete your account: You can delete your account at any time under "Me → Delete account" in the App. After deletion, your email, password, devices, site settings, connection credentials, and the sign-in and connection records are deleted immediately and cannot be recovered; any unused membership time is forfeited.
- For any other help, contact us at the email address below. We will reply within 15 working days.
7. Minors
BoTrail is intended for adults engaged in cross-border e-commerce business and is not offered to minors under 18.
8. Policy updates
When this policy is updated, we will publish the new version on this page and update the effective date; material changes will be announced in the App.
9. Contact us
Email: support@bo-trail.com